Hotely Logo
Help Find Your Booking Sign in

Privacy Policy - Hotely, Inc.

Last updated: October, 2026

Quick Summary (Read This First)

  • We collect your personal info to process bookings and provide service.
  • We share necessary details with hotels to complete your reservation.
  • We protect your data with industry-standard security measures.
  • We don't sell your personal information to third parties.
  • You control your data and can request access, correction, or deletion.
  • We comply with privacy laws and respect your rights.

1. Introduction

Hotely, Inc. ("Hotely," "we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, app, and related services ("Platform").

By using Hotely, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information when you use our Platform:

  • Personal Information: name, email, phone number, address, payment details, passport/ID (where required by hotels).
  • Booking Information: hotel reservations, travel dates, preferences.
  • Device & Usage Data: IP address, browser type, cookies, device information, log data.
  • Location Data: when you enable location services on your device.
  • Communications: emails, chats, or customer service interactions with us.

3. How We Use Your Information

We use your data to:

  • Process and confirm your hotel bookings.
  • Communicate with you about reservations, cancellations, and support.
  • Share necessary details with hotels/suppliers to complete your booking.
  • Improve and personalize the Platform, including AI-powered recommendations.
  • Prevent fraud, unauthorized use, or illegal activity.
  • Comply with legal obligations.

4. Sharing Your Information

We may share your data with:

  • Hotels & Suppliers (to complete reservations).
  • Payment Processors (to process payments securely).
  • Service Providers (IT, analytics, customer support).
  • Legal & Regulatory Authorities (if required by law).
  • Corporate Transactions (if Hotely merges, acquires, or sells assets).

We do not sell your personal data to third parties.

5. Cookies & Tracking

  • We use cookies and similar technologies to improve user experience, analyze site performance, and deliver personalized offers.
  • You may control cookies via your browser, but some features may not function properly if disabled.

6. Data Security

We implement industry-standard safeguards (encryption, secure servers, limited access) to protect your information. However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal data for as long as necessary to:

  • Provide booking services,
  • Resolve disputes,
  • Meet legal or business obligations.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence (including the U.S.). By using Hotely, you consent to such transfers.

9. Your Rights

Depending on your location (e.g., EU, California), you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing of your data.
  • Request data portability.
  • Opt out of marketing communications.

To exercise these rights, contact us at .

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If we become aware of such collection, we will delete it.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Changes are effective once posted on the Platform. Continued use constitutes acceptance of the updated policy.

12. Contact Us

For questions or requests about this Privacy Policy:

Email:
Address: Hotely, Inc., 240 Crescent Street, Waltham, MA 02453 US