ESPACIO THE JEWEL OF WAIKIKI

I stay in a lot of 5 star hotels and this one is by far the best. The service is outstanding. Every single person who works at this hotel is genuinely nice and genuinely wants to be of service for you. I highly recommend staying here if you are traveling with a family or bigger party as well. The location comes with breakfast served in your room and a luxury rental as well. So your saving time and money by not having to deal with that. My wife has a gluten allergy and they went out of their way every morning to pick up gluten free baked goods (that were outstanding) for breakfast. They even went out of their way and picked up lunch from down the street and set it up pool side for us. The pool is probably the best view and set up in all of Waikiki. This hotel is so spacious, extremly clean and the amenities are very top of the line. I cannot say enough great things about this hotel. This will most definitely be a frequent stop when we visit the island every year. This hotel really made our trip special. Highly highly recommend. You will not regret it.

The management totally 100% ruin my daughters bday celebration.

Discrimination as its finest. They told me that all my visitors needs to leave at 8 pm and stop the party. There is nonparty , its bday dinner celebration. They have been saying someone complaint about noise, guest complaint about they can hear our step from the unit underneath us??! They advertise that each unit is soundproof for god sake, then where in the world theres noise complaint? When my family used the pool, the front desk keep calling us again to our room and this is what tjey said. Only registered guests are allowed to use the pool, so if i could tell them to get out there?! They are my family! and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying the pool. We even reserve the pool for my family so they can enjoy it. Bad treatment! Discrimination ! Worst experienced! I felt sorry for my family and visitors, the godparents of my daughters for the way they treat us that night, it was a nightmare! Thats why we all left the property at 12 midnight, we cant handle it anymore! Discrimination/ harrasment! were not talking about just small amount , we paid $3,535, and definitely they are not worth not even a single penny! This is pent house , its a big hotel unit! But they been telling us were not allowed to this , we cant do that etc! They should know how to treat people with dignity and respect, not only for the registered guests but for the family of their guests! This is really unacceptable! Me and my family felt so humiliated, excessive complain, this is not right! Too much! Emotional stress they gave us, i felt sorry for my love ones, this is not acceptable, for god sake this is not acceptable! Just becoz were not tourist, were just locals, we are residents of hawaii , they will treat us like garbage??! We will pursue this to seek justice.